I’m with EE already, how can I add PlayStation 5 to my plan?
If you had account with a device plan for 1 month or with SIM Only for 6 months, simply log in, select Add To Plan products on the banner on your personal Shop landing page and you will be displayed with the wide range of Add to Plan products.
Unfortunately, it is not possible to Add the PlayStation 5, to Plan at the same time as completing your upgrade. Please note: not all Add To Plan products are available with all phones and plans, and the number of products you are able to add to your account depends on your credit rating with us.
Unfortunately, we are currently unable to add any Add To Plan products to any SIM Only plan, or plans that are within the last 7 months of the contract.
I’m new to EE, how can I buy PlayStation 5?
If you’re a new customer, you will need to take a phone on a 24-month EE plan to be able to add any additional products. You will need to wait for your phone to be delivered, then log back into your account to complete Add to Plan for PlayStation 5.
There is a risk that pre-order for the PlayStation 5 closes in that time.Please note: not all Add To Plan products are available with all phones and plans, and the number of products you are able to add to your account depends on your credit rating with us.
Can I buy the PlayStation 5 outright, rather than add it to my plan?
No. PlayStation 5 is not available to buy outright at the moment.
I’m placing a Pre-Order, what does that mean?
You are placing an Add to Plan order for PlayStation 5 in advance of the console becoming available.
You will receive an email confirming the details of your order, which means that we have received your order and it is in the queue. Your up-front payment will be taken when the order is processed through our systems, which may take some time.
EE expects to deliver your PlayStation 5 order by 15th December
We will keep you up to date with regular text messages as to the status of your order.
Can I Pre-Order with Chat or over the Phone?
No, this is an on-line order process only.