I moved to zerodha because of low brokerage charged but i am totally wrong. They have hidden charges.

Zerodha is charging very high for auto square off position. While creating account they are not specify any detail for square off position charges and it is actually very high. These charges are not mentioned in contract notes.

For example you have loss of 1000 rs on 15-apr-2018 but you did not square off position so zerodha will auto square off the position. Now they will charge[protected] of extra charge for it.

Even they are not mention this charge in contract notes. So user will be in under impression that he will be deducted 1000 but actually they deduct[protected].

Totally unfair.

Was this information helpful?

No (0)

Yes (0)

May 25, 2018

Complaint marked as Resolved 

Apr 24, 2018

Complaint Status

Zerodha customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Zerodha Customer Cares response Auto square-off charges are ₹20(+GST) per order for positions which you did not square off before 3.20 PM. You can avoid this by simply squaring off before 3.20 PM. The brokerage and charges are completely transparent and mentioned on our List of Charges page(https://zerodha.com/charges)
Can you get in touch with our Support Team who will be able to help you better understanding the same?

Apr 24, 2018

Updated by dineshvarde Suppose I have Buy 500 shares and it executed in 25 parts than you will charge 25 * 20? That is wrong.

May 28, 2018

Updated by dineshvarde It is not resolved yet.

Complaint  1 CommentShareTweet

Related Complaints

Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
Read more

Zerodha

+91 80 4040 2020

+91 80 3310 2020

Zerodha

Zerodha

#153/154, 4th Cross, Dollars Colony, J.P Nagar 4th Phase, Bangalore South, India - 560078

Write us

Find us at the office

Zawodniak- Bushar street no. 43, 41415 Nouakchott, Mauritania

Give us a ring

Janeicia Dischner
+77 583 658 542
Mon - Fri, 10:00-15:00

Tell us about you